EGAIN Corp. grew total Revenue 3% in fiscal 2026, while AI customer revenue rose 20% year over year. For investors, the figures track eGain’s stated Investment in AI Knowledge and managed decline in profitable legacy business, alongside Gartner’s recognition as a Leader.

Key Highlights

  • Fourth-quarter revenue reached $22.2 million, compared with $23.2 million in the comparable period.
  • Cash and cash equivalents stood at $73.3 million on June 30, 2026.
  • In fiscal 2026, EGAIN Corp. increased total revenue 3%, while AI customer revenue advanced 20% year over year.

EGAIN Corp. (NASDAQ: EGAN) increased total revenue 3% in fiscal 2026, while AI customer revenue advanced 20% year over year. The results covered the fiscal year ended June 30, 2026, and were announced September 3, 2026. The company attributed the revenue mix to investment in AI Knowledge and a managed decline in its profitable legacy business.

Fiscal Revenue Reaches $91.1 Million

AI customer annual Recurring Revenue increased 13% year over year and accounted for 72% of total SaaS annual recurring revenue as of June 30, 2026. The company defines AI customer revenue as revenue from customers actively using one or more AI offerings, including their SaaS and professional services revenue. AI customer annual recurring revenue includes all offerings associated with those customers, rather than only the AI products.

Quarterly Profitability And Cash

Fourth-quarter revenue was $22.2 million, compared with $23.2 million in the comparable period. Fourth-quarter GAAP gross Margin was 72%, compared with 73% in the comparable period. The comparable period included GAAP Net Income of $30.9 million, or $1.13 per basic share and $1.11 per diluted share, including an approximately $29.0 million tax benefit from releasing most of the company’s valuation allowance.

Gartner Recognition Supports AI Focus

Chief Executive Officer Ashu Roy said the recognition validates both the category and the position eGain has been building. Roy described AI Knowledge as an operating layer intended to make enterprise AI initiatives, including agents, copilots and automation, trustworthy and accurate. He said eGain was entering fiscal 2027 focused on the AI Knowledge opportunity. EGAIN Corp. linked its 20% year-over-year AI customer revenue growth to its investment in AI Knowledge, while describing the decline in its legacy Business as managed and profitable.