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Highlights

  • SendCloud enables DHgate to handle a surge in U.S. users with seamless communication.
  • DHgate ranks #2 on U.S. App Store, surpassing major apps like Google and TurboTax.
  • SendCloud ensures high email deliverability, supporting DHgate's customer engagement efforts.

Aurora Mobile Limited (NASDAQ: JG) announced that its subsidiary, Wuhan SendCloud Technology Co., Ltd. (“SendCloud”), played a crucial role in supporting DHgate's customer communication during a surge in U.S. users. DHgate, a Chinese B2B cross-border marketplace, experienced rapid growth, propelling the platform to the #2 spot on the U.S. App Store Free iPhone Apps ranking. This surge, which saw DHgate surpass popular apps like Google and TurboTax, demonstrates the growing appeal of Chinese suppliers to U.S. consumers.

SendCloud, a trusted email solution provider, ensured that DHgate could maintain seamless and stable communication with its expanding user base. By leveraging SendCloud’s API integration, DHgate was able to manage the increased load effectively and maintain high engagement rates with its users. SendCloud’s email solutions helped DHgate achieve over 90% email deliverability, a 99% inbox placement rate, and a 40% email open rate, significantly outperforming industry benchmarks.

As DHgate continues to grow in the U.S. market, SendCloud’s email services have been essential in nurturing customer relationships and supporting sustained growth. SendCloud’s reliable infrastructure allows DHgate to build loyalty with users by ensuring timely and consistent communication.

The surge in DHgate’s popularity highlights the increasing role of cross-border e-commerce, with SendCloud providing the technological support necessary to manage the demands of global marketplaces. The success of this collaboration underscores the importance of scalable and efficient customer engagement solutions in the highly competitive world of e-commerce.